FAQ
Questions, answered
Everything you need to know about eating gluten-free at the shack. Still unsure? Call us at (250) 534-9528.
How much of the menu is gluten-free?
90% of the menu is gluten-free, and most items can be made gluten-free on request. Just let the team know when you order.
Do you have a dedicated fryer?
Yes. Fried items cook in a dedicated gluten-free fryer, and buns and bread are toasted in a dedicated toaster. The shack is listed on The Celiac Scene’s Vancouver Island safe-fries list (October 2026).
I have celiac disease. Can I eat here?
The shack is celiac-owned and set up with celiac guests in mind: a dedicated fryer, a dedicated toaster and a menu that is 90% gluten-free. Tell the team you are celiac when you order so they can take extra care.
Do you have vegan options?
Yes — the black-bean burger can be made vegan. Ask the team when you order and they will walk you through the options.
Is the soft-serve gluten-free?
Yes. The soft-serve at the shack is gluten-free, so dessert is on the table too.
What are your opening hours?
Tuesday 9:00 AM – 7:30 PM, and Wednesday to Saturday 7:30 AM – 7:30 PM. Closed Sunday and Monday. The shack is open year-round.
Where are you located?
1627 Peninsula Rd, Ucluelet, BC — on the main road through town, on the west coast of Vancouver Island. Get directions.
How do I order?
Order at the counter, or call ahead at (250) 534-9528 and your food will be ready when you arrive. There is no online booking platform — the phone is the fastest way.
Still hungry for answers?
Give the shack a call — a real person picks up.